Refund policy
Polancic's Meat Market and Tenderloins - Return Policy
At Polancic's Meat Market and Tenderloins, we strive to provide our customers with the finest quality meats and exceptional service. We understand that sometimes situations may arise where you may need to address concerns about your purchase. To ensure a smooth and transparent process, we have established the following return policy:
1. No Returns on Perishable Items:
Due to the nature of our products being perishable, we do not accept returns on any meat or tenderloin purchases. Once the product leaves our premises, we cannot guarantee its freshness and safety for resale.
2. Refund for Quality Issues:
If you encounter any quality issues or defects with your purchase, kindly contact our customer support team within 24 hours of receiving the order. Please provide relevant details, including order number, product information, and a clear description of the issue. We may request photographic evidence to assist us in understanding the problem.
3. Full Refund or Reshipment:
Upon verification of the quality issue, we offer two options to address the concern:
a. Full Refund: We will initiate a full refund of the purchase amount to your original payment method.
b. Reshipment: Alternatively, you may opt for a reshipment of the affected product or a similar product of equal value at no additional cost.
4. Packaging and Storage Guidelines:
To ensure the freshness and quality of our products, we adhere to strict packaging and storage guidelines. We advise customers to follow these guidelines after receiving the shipment. Failure to adhere to these guidelines may result in the voiding of our refund or reshipment policy.
5. Shipping Delays or Damages:
In the unfortunate event of shipping delays or damages caused during transit, please contact the shipping carrier directly to file a claim. Once the package has left our premises, we are not responsible for shipping-related issues. However, we will gladly assist you in any way possible to resolve the matter.
6. Contacting Customer Support:
For all return-related inquiries, quality concerns, or to request a refund or reshipment, please contact our customer support team via email at polancicsmeat@gmail.com or call our toll-free number at 815-433-0324 during our business hours (Monday to Friday, 9:00 AM to 5:00 PM).
7. Exceptions:
While we do not accept returns on perishable items, we understand that unique circumstances may arise. In such cases, the final decision regarding returns or exchanges will be at the discretion of our customer support team.
By making a purchase from Polancic's Meat Market and Tenderloins, you acknowledge and agree to comply with our return policy. We appreciate your understanding of our commitment to providing you with the freshest and highest quality meats. Your satisfaction is of utmost importance to us, and we will do our best to address any concerns promptly and professionally.
Thank you for choosing Polancic's Meat Market and Tenderloins for your meat and tenderloin needs. We look forward to serving you again soon!
Sincerely,
Polancic's Meat Market and Tenderloins
At Polancic's Meat Market and Tenderloins, we strive to provide our customers with the finest quality meats and exceptional service. We understand that sometimes situations may arise where you may need to address concerns about your purchase. To ensure a smooth and transparent process, we have established the following return policy:
1. No Returns on Perishable Items:
Due to the nature of our products being perishable, we do not accept returns on any meat or tenderloin purchases. Once the product leaves our premises, we cannot guarantee its freshness and safety for resale.
2. Refund for Quality Issues:
If you encounter any quality issues or defects with your purchase, kindly contact our customer support team within 24 hours of receiving the order. Please provide relevant details, including order number, product information, and a clear description of the issue. We may request photographic evidence to assist us in understanding the problem.
3. Full Refund or Reshipment:
Upon verification of the quality issue, we offer two options to address the concern:
a. Full Refund: We will initiate a full refund of the purchase amount to your original payment method.
b. Reshipment: Alternatively, you may opt for a reshipment of the affected product or a similar product of equal value at no additional cost.
4. Packaging and Storage Guidelines:
To ensure the freshness and quality of our products, we adhere to strict packaging and storage guidelines. We advise customers to follow these guidelines after receiving the shipment. Failure to adhere to these guidelines may result in the voiding of our refund or reshipment policy.
5. Shipping Delays or Damages:
In the unfortunate event of shipping delays or damages caused during transit, please contact the shipping carrier directly to file a claim. Once the package has left our premises, we are not responsible for shipping-related issues. However, we will gladly assist you in any way possible to resolve the matter.
6. Contacting Customer Support:
For all return-related inquiries, quality concerns, or to request a refund or reshipment, please contact our customer support team via email at polancicsmeat@gmail.com or call our toll-free number at 815-433-0324 during our business hours (Monday to Friday, 9:00 AM to 5:00 PM).
7. Exceptions:
While we do not accept returns on perishable items, we understand that unique circumstances may arise. In such cases, the final decision regarding returns or exchanges will be at the discretion of our customer support team.
By making a purchase from Polancic's Meat Market and Tenderloins, you acknowledge and agree to comply with our return policy. We appreciate your understanding of our commitment to providing you with the freshest and highest quality meats. Your satisfaction is of utmost importance to us, and we will do our best to address any concerns promptly and professionally.
Thank you for choosing Polancic's Meat Market and Tenderloins for your meat and tenderloin needs. We look forward to serving you again soon!
Sincerely,
Polancic's Meat Market and Tenderloins